Frequently Asked Questions !

Contact Information

E-mail info@winerystef.com, we will answer within 12 hours – In your last purchase e-mail confirmation you will also find a number to call.

Wine Information

All our wines are delicious and you can find a description of each on their specific page on this website with pairing recommendations.

We are a direct-to-consumer winery partnering with local grape growers and artisanal winemakers to produce and bottle delicious wines and ship directly to you.

Shipping Information

Your bottle will be shipped the next business day after you ordered it and takes between 2 and 7 business days to reach you depending of your location and the type of shipping method you chosen.

Tracking my order: When shipped you will receive a confirmation email with the tracking information.

Winery STEF at this date only can ship to:

Florida

Oregon

Minnesota

Washington DC

If you leave in one of those area, please contact us at info@winerystef.com to see how we could arrange a solution.

Yes someone 21 years or holder must sign to receive your wine. In order to receive your order at the first attempt we recommend using a work address or choose the local pick-up option offered by our carrier.

Return Policy

Please contact us at info@winerystef.com and we will replace any damaged product.

We invest all our love in each bottle we produce and hope that you will enjoy our wines. If for any reason it is not the case please contact us at info@winerystef.com or at the customer service phone number indicated in you order e-mail confirmation and we will do our best to set right.